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These terms set out the rules that govern your account, your transactions through ShopeePay or LinkAja, and your access to the deeatogel lobby — all subject to local law and eligibility in your region. Before you open an account or place any activity through our platform, read through each section so you know exactly where you stand.
These terms apply to every account registered on deeatogel and to every action taken through that account — browsing the game lobby, funding a wallet via ShopeePay or LinkAja, requesting a withdrawal to your e-wallet, or contacting our support team. We publish these terms in English for Indonesia, and they are written to reflect the way accounts actually work here: local payment rails, mobile-first access, and account management through your dashboard. Your use of the platform means you have read and accepted these terms in full. Where local law in your region restricts or modifies any part of them, the locally applicable rule takes precedence; availability of all services depends on local law and eligible regions. We may update these terms when our services change. The current version is always the one shown on this page, and the date at the top of this document reflects the most recent revision. If a change materially affects your account rights, we will notify you through the contact address on file. Questions about a specific clause can be directed to our support team through the contact paths listed in the Support section below.
Wallet deposits processed via ShopeePay are subject to the transaction rules stated in your account dashboard at the time of the deposit request.
LinkAja transfers follow the same account-level transaction scope as other supported e-wallets listed under your payment settings.
The current state of your account limits, transaction history and any active policy notices are shown in your account dashboard after login.
Access to any feature or service described in these terms depends on local law and is available only where local law permits.
Not every situation you encounter on the platform is governed by exactly the same clause. These terms cover your registered account and the actions you take directly through it. They do not extend to services run entirely by third parties, even where those third parties deliver content inside our lobby. Understanding this boundary helps you know which channel to contact when something needs resolving.
Login credentials, session behaviour, account suspension and reactivation all fall within these terms. You are responsible for keeping your access details secure; we act on the instruction that comes from your logged-in session.
Deposits made through ShopeePay or LinkAja, wallet balances shown in your account, and withdrawal requests submitted through your dashboard are governed by these terms and by the transaction rules displayed at the point of each action.
Game titles available in our lobby — including content from Microgaming, Spadegaming, JDB, PlayStar and Joker — are delivered under separate provider agreements. These terms cover your access to that content, not the content rules set by the individual studio.
Payment processors, device operating systems, and network providers operate under their own terms. Where a ShopeePay or LinkAja transaction fails at the processor level, the resolution path runs through that provider's own policy, not solely through ours.
These terms are not one-sided. We recognise that your account holds real transaction records and that you may need to review, question or correct information held against it. The actions below are available to you at any time through your account dashboard or by contacting our support team. For records, your transaction history — including every ShopeePay and LinkAja movement — is stored in your account and accessible after login without needing to contact us first. For corrections, account details such as your registered contact address can be updated through the account settings page; where a change requires identity verification, the fields and steps required are shown there. For questions about how a specific term applies to your situation, our support team is the right first contact. We aim to respond through the channel you use to reach us. Where a dispute cannot be resolved at support level, the escalation path and applicable jurisdiction are described in the contact section of this page.
Full transaction history, including all e-wallet movements, is available inside your account dashboard after login — no support request needed for standard record access.
Update your registered contact information through account settings. Fields requiring identity verification will show the required steps inline when you attempt the change.
If a clause in these terms is unclear as it applies to your account, reach out through our support contact paths. Providing your account reference and the specific section in question speeds up the response.
For formal written clarification of how a term applies to your account, submit your request via email. The address is listed in the Support section below, and we respond in writing.
If a section of these terms raises a question about your account — a transaction scope query, a dispute about a wallet balance, or a request to review how a rule was applied — use the contact paths below. Match the channel to the urgency of your question: live chat for account-level queries you need answered quickly, email for written records of policy questions or formal correction requests. We handle policy and account questions in English for Indonesia.
Available through your account dashboard after login. Use this for account access questions, transaction scope queries and any clause that is unclear as it applies to your current session.
Send policy questions, correction requests or formal dispute notices to our support address. Include your account reference and the clause number or section title you are asking about.
Your dashboard shows the current state of all active policy notices, your transaction records and any correspondence history with the support team — check here before opening a new contact.
Your account security and the integrity of your transaction records sit at the centre of how these terms work in practice. We apply account-level controls to protect the information you submit, and we use session cookies to keep your login state consistent across pages within a single visit. Cookie preferences can be adjusted through your browser settings; disabling session cookies may affect how your account dashboard loads. Transaction data tied to ShopeePay and LinkAja activity is retained for the period required by applicable record-keeping obligations, and the records are visible to you through your account history at any time. If you believe your account has been accessed without your authorisation, contact support immediately through live chat so the session can be reviewed. Requests to access, correct or delete personal data held against your account should be submitted in writing through the email contact path; we will confirm receipt and outline the steps from there.
Transaction records, including ShopeePay and LinkAja movements, are kept for the period required under applicable obligations. You can view your own records in your account dashboard at any time.
We use session cookies to maintain your login state and dashboard preferences. Adjust cookie settings through your browser; the account dashboard may load differently if session cookies are disabled.
You are responsible for keeping your login credentials confidential. If unauthorised access is suspected, contact live chat immediately so we can review the active session and take the appropriate next step.
To access, correct or request deletion of personal data tied to your account, submit a written request via email with your account reference. We confirm receipt and outline the process in our response.
These questions cover the situations we hear about most when it comes to the terms, your account rights and how specific clauses apply in practice. If your question is not answered here, the support contact paths in the section above are the right next step.
Yes. Any deposit or withdrawal you process through ShopeePay or LinkAja via your account is covered by these terms, specifically the transaction scope section. The rules shown in your account dashboard at the time of each action also apply and form part of the overall agreement.
The version shown on this page is always the current one. The date displayed at the top of the document reflects the most recent revision. We do not keep a public archive of previous versions, but if a material change affects your account rights, we will notify you through your registered contact details.
Yes. Account detail corrections — such as your registered contact address — are handled through the account settings page. Where identity verification is required, the steps are shown inline. These terms govern the scope and conditions of that process, including what data we hold and how long we keep it.
Where local law in your region restricts or modifies any part of these terms, the locally applicable rule takes precedence. Availability of all services described in these terms depends on local law and is available only where local law permits. Contact support if you have a specific regional question.
Submit your dispute in writing via our email support address. Include your account reference, the transaction or action in question, and the clause you believe applies. We aim to confirm receipt and provide an initial response; if the matter cannot be resolved at support level, the escalation path will be outlined in our reply.
These terms cover your access to game content in our lobby. The rules set by individual studios — Microgaming, Spadegaming, JDB, PlayStar, Joker — sit under their own provider agreements. If a game-level issue arises, contact our support team and we will identify the right resolution path based on which part of the agreement applies.